Privacy & Security

1. Who We Are

Know When I Go Limited is the data controller for your personal information.

ICO Registration Number: C1901071
Contact: info@knowwhenigo.co.uk

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, password (encrypted), and payment details (processed securely by our payment provider).
• Content You Provide: Personal information, documents, wishes, and other content you choose to store in your account.
• Technical Data: IP address, browser type, and usage data for security and service improvement purposes.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send service-related communications
• Improve and develop new features
• Comply with legal obligations

4. Data Security

We implement robust security measures to protect your data:

• 256-bit SSL Encryption: All data transmitted to and from our servers is encrypted using industry-standard SSL technology.
• Secure Storage: Your data is stored on secure UK-based servers with access controls and monitoring.
• Password Protection: Passwords are hashed and never stored in plain text.
• Regular Audits: We conduct regular security assessments and updates.

5. Data Sharing

We do not sell your data. We only share your information:

• With service providers who help us operate the Service (e.g., payment processors)
• When required by law or legal process
• With your explicit consent

6. Data Retention

Always-On-File Subscription: Data is retained for the duration of your active subscription plus 30 days after cancellation.
One-Time Setup: Data is retained for 30 days from creation, then securely deleted.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, contact us at info@knowwhenigo.co.uk.

8. Cookies

We use essential cookies to provide the Service. For details, see our Cookie Policy.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or through the Service.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.