How it works

Know When I Go

Secure, simple, ready when needed

Planning ahead doesn't need to be overwhelming. Know When I Go makes it simple to organise key life details - so your loved ones aren't left guessing. In just a few steps, you'll create a secure account and start building peace of mind that lasts.

Below are the various categories we've created to help you capture all the information you'd like to pass on. The layout is similar to the dashboard you'll see once you have registered and chosen your plan option. To add your information, simply click on any category and follow the prompts – there's guidance and suggested content for each category. You choose the amount of detail you wish to record.

Example dashboard:

My funeral wishes

Details regarding your funeral arrangements and end of life

My legal stuff

Information about your will, power of attorney, and other legal documents

Things I'd like to tell you...

Information you want to share with your loved ones

My finances

Details about your bank accounts, investments, and other financial information

My documents

Important documents you want to have store and share

My devices and social media

Information about your devices, email, social media accounts and passwords

I'd like to give to...

Details about the people and causes you'd like to support

Oh, and don't forget this!

The little things that say 'you' - even when you're not here to say it

When you are content that you have added all the information you want for each category, you can then download what will be a collated, easy-to-follow pdf to your own device - where it can be stored for you to subsequently share or print off.

Don't worry if you realise that you have left something off - or you want to add, change or delete anything within a category - as you can do that at any time within 30 days if you chose the One-Time Setup option, or at any time within the year if you chose the Always-On-File annual subscription option.

What are the plan options open to me?

Know When I Go offers two options:

Always-On-File Annual Subscription Option (£9.99 setup + £2.99 first year, then £5.99/year)

The 'always on file' option for those who want their notes to stay accessible and updateable over time. From practical handovers to everyday instructions, it's a low-cost way to make sure the right details are always available - ready to guide, reassure, and reduce guesswork when it matters most. The special £2.99 introductory rate applies to your first year only.

One-Time Setup Option (£9.99, held for 30 days)

A focused option for capturing key instructions and handover notes - stored securely for 30 days, then cleared. Ideal for those who want to document what matters without ongoing storage. One entry, one fee, no renewal. Just the facts, ready to pass on. You can upgrade to Always-On-File within your 30-day window, though the annual renewal will be at £5.99/year as the introductory £2.99 rate is only available when choosing Always-On-File at the outset.

Ready to proceed? Here's how to do it...

Step 1

Create your
Know When I Go
account & pay

•Click on any of the 'Start your plan here' buttons anywhere on the website.
•Enter your name, email address, and choose a secure password.
•
Your password must be at least eight characters and include:
- Upper and lowercase letters
- At least one number
•At this stage you'll select which option suits you and be led through the payment process.

Step 2

Confirm your
email address

•You'll receive a verification email from Know When I Go.
•If it doesn't arrive within a few minutes, check your Junk/Spam folder.
•Click the 'Verify' link in the email to continue.

Step 3

•Once verified, you can log in anytime using your email address and chosen password.
•Click the 'Sign In' button at the top right-hand corner of the Home Page to access your account.