Cookies
Know When I GoCookie Policy
Last updated: 9 February 2026
This Cookie Policy explains how cookies and similar technologies are used when you access and use the Know When I Go website and platform. We believe in full transparency, particularly given the personal and sensitive nature of the information our users entrust to us.
This policy should be read alongside our Privacy Policy and Terms & Conditions.
1. Who We Are
The Know When I Go service is operated by Know When I Go Limited.
Registered office:
112a Cumbernauld Road
Muirhead
Glasgow
G69 9AA
Email: info@knowwhenigo.co.uk
2. What Cookies Are
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience, and provide information about how the site is used. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").
3. Legal Basis for Using Cookies
We use cookies in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR). Essential cookies are placed under our legitimate interest in providing a secure, functioning service. Non-essential cookies (such as analytics) are only placed with your explicit consent, which you can give or withdraw at any time via our cookie consent banner.
4. Cookies We Use
We use the following categories of cookies:
Essential Cookies
These cookies are necessary for the website and platform to function securely. They enable core functionality such as user authentication and account security. These cookies cannot be disabled through the site.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Supabase authentication - keeps you signed in securely | Session / 1 year |
| sb-*-auth-token-code-verifier | Security verification for authentication flow (PKCE) | Session |
| cookie_consent | Records your cookie preferences | 1 year |
Analytics Cookies
These cookies help us understand how users interact with the website and platform, allowing us to improve performance and usability. Analytics data is aggregated and does not directly identify you. These cookies are only set with your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _va | Vercel Analytics - anonymous page view tracking | Session |
| _vercel_insights | Vercel Web Vitals - anonymous performance monitoring | Session |
We do not use cookies to sell personal data or to serve targeted advertising.
5. Third-Party Cookies
We may use third-party services (such as analytics or social media tools) that set their own cookies. These providers process data in accordance with their own privacy and cookie policies. Where these cookies are non-essential, they will only be set with your consent.
Third-party services we may use include:
- Vercel Analytics - anonymous website performance monitoring (Vercel Privacy Policy)
- Supabase - authentication and database services (Supabase Privacy Policy)
6. Your Cookie Choices
You have several options for managing cookies:
- Cookie consent banner: When you first visit our site, you can choose to accept or decline non-essential cookies. You can change your preferences at any time by clicking "Cookie Settings" in the footer.
- Browser settings: You can control or delete cookies through your browser settings. You can also configure your browser to block cookies or alert you when cookies are being used. Please note that disabling essential cookies may prevent the website from functioning correctly.
Further information about managing cookies is available at: www.allaboutcookies.org
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or how we use cookies. Any updates will be posted on this page with an updated "Last updated" date. Where changes are significant, we will notify registered users by email.
8. Your Rights
Under UK GDPR, you have the right to:
- Withdraw consent for non-essential cookies at any time
- Request information about what cookie data we hold
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
9. Contact
If you have any questions about this Cookie Policy, please contact: