Privacy

Know When I Go

Privacy Policy

Last updated: [Insert Date]

Know When I Go is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

What We Collect

Email address and profile details
Information you enter into the platform
Uploaded documents and files
Usage data via cookies and analytics

How We Use Your Data

To provide and improve our services
To communicate with you about updates or offers
To ensure account security and fraud prevention

Data Storage & Security

Hosted on Amazon Web Services (AWS)
Data encrypted at rest (AES-256) and in transit (TLS 1.2)
Row Level Security ensures only you can access your data
Daily backups and strict access controls
No admin access to your personal content

Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact:

Email: info@knowwhenigo.co.uk

Phone: [Insert Number]

Address: [Insert Address]

Cookies

We use essential cookies to keep the site working securely and, with your consent, analytics cookies to improve our service. We never sell your data or use cookies for advertising. For full details of the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

Third-Party Tools

We use social media and analytics tools (e.g. Facebook, Google) which may collect data via cookies. Each has its own privacy policy.

Changes

We review this policy regularly. Updates will be posted here.

Complaints

If you're unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO): https://ico.org.uk/